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Understand Your Rights and Our Policies

These pages set out the legal basis for your mikey888 account — covering how we handle your data, what governs your use of the platform, and how eligibility is determined under local law.

Account eligibility by local lawData handling and retention policyPayment method terms: Touch 'n Go eWallet, Boost, GrabPayCookie and tracking noticeContact path for policy requests
mikey888 Understand Your Rights and Our Policies
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Your account and the data tied to it are handled under a set of security and privacy practices we apply consistently. These are not aspirational — they describe what is already in place when you log in, make a deposit or contact support.

Data Handling

Personal data collected at registration — name, contact details, payment method identifiers for Touch 'n Go eWallet, Boost or GrabPay — is used only for account operation, verification and legal compliance. No data is sold.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from your browser settings at any time without affecting your ability to log in.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately via live chat — we can freeze account activity while the issue is reviewed.

Data Retention and Deletion

We retain account records for the period required by applicable regulations. Once that period lapses and your account is closed, personal data is deleted or anonymised. Submit a deletion request by email with your account ID.

POLICY CONTACT PATHS

Reach Us for Any Legal or Policy Matter

For questions about your account rights, data requests, or any policy clarification, our support team handles legal and compliance queries through the channels below. We aim to respond to formal data requests and account-closure requests within the timeframe stated in our privacy policy.

Team online

Live Chat

Start a live chat session from your account dashboard for immediate policy queries. Our team can confirm account status, flag a data request or explain a specific term in real time.

Email Support

Send formal data access or account-deletion requests by email. Include your registered account ID so we can locate your records and process the request under our stated retention schedule.

Help Centre

Our Help Centre covers common policy questions — account ownership, data portability, cookie opt-out steps and how to update your registered payment method, including Touch 'n Go eWallet or Boost details.

Legal Questions We Hear Most Often

These are the policy and rights questions that come up regularly. If your situation is not covered here, contact us via live chat or email and we will point you to the relevant clause in our terms.

Eligibility depends on local law in your jurisdiction. Where local law permits, you may open and hold an account. It is your responsibility to confirm that access is lawful in your location before registering.

We collect registration details, identity verification documents, and payment method records — including transaction references for Touch 'n Go eWallet, Boost and GrabPay — to operate your account and meet legal obligations.

Yes. Send a data access request by email with your registered account ID. We will compile and return your data within the timeframe stated in our privacy policy, in line with applicable regulations.

Contact us via live chat or email to initiate account closure. Once closed, we retain data only for the period required by law, after which it is deleted or anonymised. Include your account ID in any deletion request.

Any remaining balance is returned to your nominated payment method — Touch 'n Go eWallet, Boost, GrabPay or your linked bank account — following identity verification. The process is outlined in our withdrawal terms.

We notify you via your registered email or in-account message at least fourteen days before any material change takes effect. Continued use of your account after that date constitutes acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.